issue to sync outlook help please

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Giulia
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issue to sync outlook help please

Post by Giulia »

Hi
i use the last version of essentialpim pro & pro portable

well i create an new sync with outlook.com , web email
if i enable sync task
i get this error
Image


can i fix it? how can i fix it?
it works perfectly with google account but with oulook.com i have this error when i want to sync Task , calendar works
thanks

Max
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Re: issue to sync outlook help please

Post by Max »

Hello,

please:
1. install latest actual verison- 7.6 RC1: viewtopic.php?f=1&t=19641
2. go to File-> Database management and clear cache for the Outlook synchronization and try to synchronize again.
If that does not help, please send logs:
enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic
Maxim,
EPIM Team

Giulia
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Re: issue to sync outlook help please

Post by Giulia »

Max wrote:
Sun Oct 22, 2017 9:57 pm
Hello,

please:
1. install latest actual verison- 7.6 RC1: viewtopic.php?f=1&t=19641
2. go to File-> Database management and clear cache for the Outlook synchronization and try to synchronize again.
If that does not help, please send logs:
enable extended logging in Tools-> Options-> Synchronization, perform the synchronization and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic
hi
thank you so much it works!!!!
i have installed the last version
but sometime when i close essentialpim ,they sync don't start even i setup to sync when i close the program
thanks

Max
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Re: issue to sync outlook help please

Post by Max »

Please describe what synchronizations you expect to start (and they do not). Please also tell exactly which setting you have set up (that syncs when you close program)
Maxim,
EPIM Team

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