Pro 7.66 - Connection Closed Gracefully

dingolino · Post by **dingolino** » Fri Jun 15, 2018 4:08 pm

Edit: I installed the 8.0 RC, but the very same problem (side note: maybe you can add a hint that if you open a exisiting 7.xx database with the 8 RC Version that you cannot go back)

Hi,

since a few days, I think since the update on 7.66 Pro I cannot send out emails. I am getting the error "Connection Closed Gracefully".

I checked already my smtp settings, but they are fine and on my Smartphone with K9-Mail with the very same setting for that web.de account (it is a "paid" account not a free account) in the same local wifi network everything is working fine.

I have not made actively any "securtiy changes" on Firewall settings or Anti Virus settings.

Do you have any other idea where I can have a look to solve the problem?

EPIM is running on my win 10 laptop 64bit with the latest MS updates installed.

Best regards,

dingolino

Max · Post by **Max** » Sat Jun 16, 2018 8:16 am

Hello,

update might triggere firewall blocking the connection. So I would suggest to:
- disable all firewalls you might have on a computer and WiFi router for a test;
- delete and create mail account again;
If none of the above helps- please tell what email service you are using and post screenshots of your settings so that we could check and reproduce.

dingolino · Post by **dingolino** » Sat Jun 16, 2018 9:03 am

Hi,

I have made a more detailed look at the problem:

I am sending via web.de

It was affecting one reply email which was not sent from epim (and than the rest of all other emails as well). The very same reply from the web interface was working. Creating a new plain email to the same email adress as before from epim was also working.

So it is not a principle fire wall setting problem (not on the computer and not on the router). Maybe on this specific email reply answer something was triggered.

Strange but I will see how it is going the next couple of days.

Best regards,

dingolino

dingolino · Post by **dingolino** » Mon Jun 18, 2018 9:58 am

Hi,

today I was sending an email and included into the email a picture (a screenshot, so NOT a large size picture) and I got the same meassage that the "Connection Closed Gracefully" I removed the picture from the email and sending was possible. This is very strange becauses in the past I was able to include pictures into the email (not as attachement but inserted into the email)

Do you have any idea?

Best regards,

dingolino

Max · Post by **Max** » Tue Jun 19, 2018 9:48 pm

We had reports in the past of the issues with web.de, I think that's related to this service.
We could dig into the issue, but we will need an extended mail log- here is how to get it:
enable extended logging in Tools-> Options-> Synchronization, perform the mail synchronization (make sure error re-appears) and then get log for faulty synchronization using Tools-> Options-> Synchronization-> Browse and send it to epimsupport@... describing the problem and with a link to this forum topic. That will help us fix it.
Thank you in advance!

EssentialPIM