Is there ab BUG in EPIM Pro - Vers 8.13

[m.advisor@web.de]

I believe there is a problem in opening emails correct and enable me to read its contents.
I have installed essentialPIMPro, vers. 8.1 on 28.10.18. It works fine - no problem.

Up to today I changed several times to upgrade to vers. 8.13 forward and backward.
Today, I forgot all my tries to change from vers. 8.1 to 8.13 because I could not open emails from, a specific sender (conrad) - contents was not readable (only show a blue text- picture field). There was no problem to read these message with other mail programs on my PC (e.g.WIN) nor was there a problem to read these mails wit my smartphone (android - google).

Whenever I changed back to vers. 8.1 (I did it several times) I was able without any problem to read these conrad messages.

Pls., help.
Hans

[Max]

Hello,

please try version 8.14 which was released today.

[m.advisor@web.de]

Hi Max,
Thanks for your support.
Result: Aftrer having updated epim to vers. 8.14 it did only work once. After a second (new) start of epim the display did not show up as expected.
I then have save the message as a PDF. Looking at this file - > there was no problem, the message has been saved in the expected format.
I will now go back to vers. 8.1 and then restart my computer and inform you again about the results.
Rgds
Hans

[m.advisor@web.de]

Further notes to my previous message:
- installing vers. 8.1 and restart: everything worked fine
- installing vers. 8.14 shows perfect results
- restart computer and test again vers. 8.14: looks like everything is OK now.

Again: Thanks for your support
Best Rgds Hans

[m.advisor@web.de]

Further notes to my previous message:
- shut down of my computer in the evening
- start my computer (and epim) next morning
- error as described earlier (no display of contents but a blue field)
- closed epim and installed vers. 8.14 once more; result: message is shown correctly.

[Max]

Could you please post a screenshot of what you actually see on the screen? (blue field)
Is it an IMAP account? What's the mail provider name?

[m.advisor@web.de]

Max, I believe something is wrong with my database.
(I noticed sometimes earlier a request for synchronisation)
Pls, find further info in the attached PDF.
Thanks and best regards,
Hans

[Max]

Your POP3 and SMTP settings are definitely wrong, please check with your mail provider.
As for database- try moving/holding database on another drive. Occassional offer to check your database is fine, but it should not happen every time.

[m.advisor@web.de]

Max, thank you for your help. However it does not help at all.
Whenever I close this nice tool EPIM (manually or automatically because of computer shut down) and restart EPIM (manually or automatically because of computer start) the mail contents is shown wrong). A new installation of EPIM (vers. 8.14) initiates the correct display as long as EPIM is not closed and started again. Are there any data overwritten?
Pls, help me: what seems to be wrong as you mention by your statement: "POP3 and SMTP settings are definitely wrong"? These settings works for other message via the same mailprovider and with different mail programs.
Thanks so far,
Hans

[Max]

On your screenshots, POP3 incoming mail server is "popmail". This does not look like a real POP3 server address.

[m.advisor@web.de]

Max, I changed the server adress. Problem still exists: Whenever I close EPIM (manually or automatically because of computer shut down) and restart EPIM (manually or automatically because of computer start) the mail contents is still displayed incorrect). A new installation of EPIM (vers. 8.14) initiates the correct display as long as EPIM is not closed and started again. Are there any data overwritten?
Brgds Hans

[Max]

Hello,

it is difficult to troubleshoot without having actual database. Since this problem does not exist for other users, I think that might be peculiar to your computer. If you can upload your database to e.g. Google drive and send us the link to epimsupport@ with a link to this topic- we could look into this.

[m.advisor@web.de]

Max, thank you for your help so far.
I strongly believe, that the problems discussed (display contents and synchro) are coming up only, when I initiate under the options "Start with Windows".

Regards,
Hans

[Max]

I see. Can you try to reproduce the issue with same database on your computer? 1 EPIM Pro license allows you to install EPIM on up to 2 computers that belong to you.

[m.advisor@web.de]

Thanks, I will try.