Post for those experiencing Email or Synchronization problem

[lphilpot]

1. The logs have been sent.
2. I've enabled sync deletions so EPIM stays in sync
3. I'll look, thanks.

My concern is that I've had to recreate missing contacts and re-populate empty groups (in my Google contacts online, not using EPIM). Then minutes later, the groups are empty again after EPIM syncs. Now with it coming from Google only that's not happening any more.

I'm really not interested in editing contacts in EPIM, but I want them to stay up to date so I can send emails to everyone. Maybe leaving sync one-way (Google to EPIM only) is the best option...?

In general I want to keep using EPIM but if it damages my contacts, I can't. It's just kinda frustrating.

Thanks.

[lphilpot]

I've noticed something else that may or may not be related. Since recreating my syncs, EPIM no longer checks for mail automatically (it should be checking every five minutes). Here are my account settings:

accountsettings.png (6.71 KiB) Viewed 1600 times

And here are my sync settings:

Are these settings independent of each other (mail and Google sync)?

I've noticed that if I'm away from my computer for a while, for example when it sits running overnight, I can see on my phone I have new mail. When I check EPIM it's not there but if I click Send/Receive it retrieves it. So it's not checking automatically.

[admin]

The settings are independent from each other. Try setting a different time for auto send/receive, say, 10 minutes. Will it make any difference?

[lphilpot]

It's apparently intermittent. Although it didn't retrieve any emails over night (until I forced it this morning), it got the notification of your post by itself. The computer doesn't sleep, etc., that's disabled. I'll watch and see if I can determine a pattern.

[admin]

I think we know where the problem is. It has been fixed in the 11.5 Beta version, though. Let me know if you'd like to get and try it out, will forward you a download link. Thanks!

[lphilpot]

You're referring to the contacts sync issues? Sure, I'll try it.

Thanks.

[admin]

No, I was referring to the email issue where new emails are not being received until the Send&Receive button is pressed. We are currently working on an updated Beta version, which should be available in the next couple of days. I will let you know when it is ready. Thank you for your patience.

[lphilpot]

Just for your awareness, there's something else about contacts / sync I just discovered.

I have two completely separate Google accounts configured in EPIM, each with their own contacts, own replication, own email, etc.:

1. My personal account
2. A shared account with my wife

The shared account (#2) typically has about 30 contacts or so, maybe. My account (#1) has a couple of hundred more or less at any given time (they come and over time as I add / remove contacts).

I just looked at the contacts for #2 (shared) and there are now 365 contacts there, mostly from my personal account. I have not moved / copied any contacts between accounts. The only other "thing" touching my contacts is EPIM, so there's apparently been some kind of cross-contamination between accounts, apparently. I've used Thunderbird and other Google/GMail-capable email clients for years with multiple accounts -- All without issues. In fact, I've used older versions of EPIM without issues, but something has seriously dorked up my contacts, on both accounts.

There's probably no way you could trace what happened at this point, because first all, who knows exactly when it happened. But I'm mentioning it so you can be aware and maybe test for that kind of issue.

[admin]

Thanks, this is expected as there's currently no separation of contacts between 2 or more accounts, like it's with calendars or tasks, for instance. This feature is coming soon, though.

[littlebigman]

Hello,

I guess I'll append my question to this thread instead of creating a new one.

Before I dig deeper… any idea why EPIM can't sync over USB on a new Windows 10 host I migrated to while I can sync OK over wifi?

Here's what I did so far:
1. After installing EPIM and opening the EPIM data file, I removed the sync connection from the old computer, connected the USB cable, and let EPIM set up a new connection.
2. After rebooting Windows, I let Windows Defender open the port(s) for EPIM, connected the USB cable, enabled USB Tethering on Android, typed the right IP address in the Sync section per "ipconfig", and tried to sync: "Unable to connect". Syncing through wifi works, however.

Any idea what I could try? Still some leftover from the previous install?

Thank you.

--
Edit. Solved. Turns out EPIM had two entries in Windows Defender, both public. Checking "Private" in both and clicking OK enabled syncing through USB.