unable to sync

[familyman168]

Dear Sir,

After update to EssentialPIM Pro Portable 5.03, unable to sync. below information for your reference.
> Desktop: Windows XP SP3 + EssentialPIM Pro Portable 5.03.
> Motorola Milestone 3: Android 2.3.6 + EssentialPIM app v1.4.
I have checked the IP address and port number correctly and turn off firewall.
There's no error message, just show "Synchronization in progress and Synchronizing contacts...." while wait for even half an hour but no progress.
Appreciate your full support in advance.

Best regards,
David

[admin]

David, were you able to synchronize with the previous 5.02 version? If yes, please forward us the log file (epimsupport@essentialpIm..), it's in:
C:\Users\WIndowsUsername\AppData\Roaming\EssentialPIM Pro\Logs
Thanks.

[familyman168]

Thanks, Sir for your swift support. Yes, I was able to synchronize with the previous EssentialPIM Pro Portable 5.02 and EssentialPIM app v1.4. I have sent the successfull log file to epimsupport@essentialpim.com for your further investigation. Many thanks in advance.

Best regards,
David

[admin]

David, thanks but the log file you sent was from EssentialPIM Pro Portable v. 5.02. Please forward us a newer log from 5.03 version. Thanks again!

[familyman168]

Sorry for sending the wrong log file. I have sent the newser log file from 5.03 version to epimsupport@essentialpim.com. Many thanks in advance.

Best regards,
David

[admin]

Got it, thank you! Reproduced the problem, will be fixed in the next minor update of Windows version of EPIM.

[familyman168]

Thank you, Sir for your swift and full support. Hope to have good news soon.