Email: RCPT ERROR MESSAGE

[riclarke]

RCPT Error.pdf

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I have searched the Forum board but have been unable to find a solution. Attached are are my setting for email

All of sudden I am receiving the following error: Need RCPT before DATA

[Max]

Hello,

did the problem start after update to 5.8? If yes, please see following:
viewtopic.php?f=2&t=15099

[riclarke]

I updated to 5.8 a while ago and didn't have an issue until just a few days ago. Based on the reference you sent regarding deleting the dll files and replacing them with the updated files, I am still having the same issue with the same error message. Also, I was prompted to update to 5.81, so I updated the application as well in hopes that it would solve the problem. Unfortunately, I still have the same error message.

[riclarke]

To provide more information for a resolution, attached is another screen shot of the error message and the mail logs. Looking forward to a resolution.

Thanks
Rochelle

[Max]

Thank you. Unfortunately what you attached are not mail logs.

[riclarke]

Any other Suggestions until I have access to the mail logs?

[Max]

Best for us is to get the credentials for your mail account to check ourselves, OR, test account on the same server.

[riclarke]

Attached are my credentials for my email. Also, if we can’t resolve this issue.. how I can roll back the version because I tried a back up from a month ago and I was able to retrieve my email perfectly, so this is certainly an updated version issue.

[Max]

First of all, please immediately change your password for the email account. You should have sent your password in private message.
I have just checked with the following settings in EPIM it works fine:

Screenshot 2014-05-16 11.45.06.png (19.36 KiB) Viewed 7693 times

[riclarke]

I was worried about the password issue. However, I'm confused because the information I sent was for a Pop setup and not a IMAP setup. I can't use the pop set up?

[Max]

IMAP is much better actually in most cases, so I would suggest to use that.

[riclarke]

Okay. Thank you

[riclarke]

I tried imap and it works but I really don't want imap for my desktop. Can you tell me how to roll back the version. The previous version worked perfectly.