IMAP does not work with Posteo.de

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janicetr
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IMAP does not work with Posteo.de

Post by janicetr »

Hello! I was playing with the 7.53 free version of EPIM and trying to set up IMAP (TSL) to my email account on Posteo.de, but it was unable to connect. Other e-mail clients (Thunderbird, emClient, etc.) worked with the _same_ settings. OS: Win10 x64 & Win8.1 x64 (tried on both without success).

The logs:

15:31:03.272 11 Host: posteo.de
15:31:03.293 12 Host: posteo.de
15:31:03.308 14 Host: posteo.de
15:31:03.308 13 Host: posteo.de
15:31:03.808 14 [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP4rev1,LITERAL+,SASL-IR,LOGIN-REFERRALS,ID,ENABLE,IDLE,AUTH=PLAIN,AUTH=LOGIN
15:31:03.808 12 [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP4rev1,LITERAL+,SASL-IR,LOGIN-REFERRALS,ID,ENABLE,IDLE,AUTH=PLAIN,AUTH=LOGIN
15:31:03.808 14 Unable to execute command, wrong connection state;Current connection state: Non Authenticated.
15:31:03.808 14 Suspend
15:31:03.808 12 Unable to execute command, wrong connection state;Current connection state: Non Authenticated.
15:31:03.808 12 Suspend
15:31:03.840 11 [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP4rev1,LITERAL+,SASL-IR,LOGIN-REFERRALS,ID,ENABLE,IDLE,AUTH=PLAIN,AUTH=LOGIN
15:31:03.840 11 SyncFolders begin
15:31:03.840 11 Unable to execute command, wrong connection state;Current connection state: Non Authenticated.
15:31:03.840 11 Suspend
15:31:03.918 13 [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
IMAP4rev1,LITERAL+,SASL-IR,LOGIN-REFERRALS,ID,ENABLE,IDLE,AUTH=PLAIN,AUTH=LOGIN
15:31:03.918 13 Unable to execute command, wrong connection state;Current connection state: Non Authenticated.
15:31:03.918 13 Suspend
15:31:07.126 Cancel begin
15:31:07.126 1 Cancel begin
15:31:07.126 1 Cancel end
15:31:07.126 2 Cancel begin
15:31:07.126 2 Cancel end
15:31:07.126 3 Cancel begin
15:31:07.126 3 Cancel end
15:31:07.126 4 Cancel begin
15:31:07.126 4 Cancel end
15:31:07.126 Cancel end

What can I do?
Max
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Re: IMAP does not work with Posteo.de

Post by Max »

Hello,

a good starting point would be to get screenshot of your POP3/IMAP settings in EPIM for this account.
Maxim,
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janicetr
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Re: IMAP does not work with Posteo.de

Post by janicetr »

Sure!
imap.jpg
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Re: IMAP does not work with Posteo.de

Post by Max »

Hello,

please try switching to STARTTLS without switching the port and if does not work, switch port to 143 (with STARTTLS)
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janicetr
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Re: IMAP does not work with Posteo.de

Post by janicetr »

Max wrote: Sat Aug 26, 2017 1:38 pm please try switching to STARTTLS without switching the port and if does not work, switch port to 143 (with STARTTLS)
Hello Max, thanks for helping! But neither of those have worked. Using STARTTLS with the TLS port just hanged, normal STARTTLS gave the same error as TLS.
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Re: IMAP does not work with Posteo.de

Post by Max »

Unfortunately posteo.de does not have trial account, thus we can't reproduce the issue. If you have an access to trial account, you could send it via private message to us via forum.
Maxim,
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janicetr
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Re: IMAP does not work with Posteo.de

Post by janicetr »

Max wrote: Mon Aug 28, 2017 7:28 pm Unfortunately posteo.de does not have trial account, thus we can't reproduce the issue. If you have an access to trial account, you could send it via private message to us via forum.
I have my main account only, no trials, sorry.
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Re: IMAP does not work with Posteo.de

Post by janicetr »

Hello Max, I found the problem - EPIM was unable to handle my complex and long password. When I changed to simple (letters+numbers) one, it worked fine. I sent a PM with my old password if you need it for debugging.
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Re: IMAP does not work with Posteo.de

Post by Max »

Thank you, we will check and fix the issue.
Maxim,
EPIM Team
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