Synchronization and errors
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Synchronization and errors
Computer Windows 10 Pro - EssentialPIM Pro 9.10.8
Telephone Android 11 - EssentialPIM Pro 5.8.7
two-way synchronization
all
Hi
I've tried synchronization many times at different times, these are the problems I've encountered.
Re-doing is not the solution.
1-
I reset the phone to factory settings.
I synchronized between phone and computer.
Error occurs in groups in the contacts section on the phone.
The vast majority of subgroups seem to be the upper group.
2-
The backup I made on my phone is not restored.
Restoring a Google drive backup from a week ago.
After installing the Google drive backup, it seems to sync with the computer version, but the updated data on the computer is not on the phone. Also, the group structure in the people section on the computer is broken. Most subgroups seem to be the main group.
3-
After syncing, some of the partitions that I renamed in the people section are reverting to their original state.
4-
The layout of the texts in the notes section is broken in sync. The texts become untidy.
5-
In the computer version, the contacts are not displayed in the address line, and if the address is long, the text does not appear.
6-
After adding a contact in the contacts section on the phone, it only adds pictures from the gallery. When adding from the program, after taking the picture, when we add it, it does not take any action.
I have given all permissions for the program. There is no blocking program.
Telephone Android 11 - EssentialPIM Pro 5.8.7
two-way synchronization
all
Hi
I've tried synchronization many times at different times, these are the problems I've encountered.
Re-doing is not the solution.
1-
I reset the phone to factory settings.
I synchronized between phone and computer.
Error occurs in groups in the contacts section on the phone.
The vast majority of subgroups seem to be the upper group.
2-
The backup I made on my phone is not restored.
Restoring a Google drive backup from a week ago.
After installing the Google drive backup, it seems to sync with the computer version, but the updated data on the computer is not on the phone. Also, the group structure in the people section on the computer is broken. Most subgroups seem to be the main group.
3-
After syncing, some of the partitions that I renamed in the people section are reverting to their original state.
4-
The layout of the texts in the notes section is broken in sync. The texts become untidy.
5-
In the computer version, the contacts are not displayed in the address line, and if the address is long, the text does not appear.
6-
After adding a contact in the contacts section on the phone, it only adds pictures from the gallery. When adding from the program, after taking the picture, when we add it, it does not take any action.
I have given all permissions for the program. There is no blocking program.
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Re: Synchronization and errors
I think we better deal with the problems one by one as it seems some points are just a follow up to another points.
1. Please make a screenshot about how the Contact groups look like in WinEPIM and how they look like in AEPIM after sync.
2. Why the backup couldn't be restored? Was there any error message?
3. We'd need to get a log file of such sync with couple of examples of problematic items.
4. Again, couple of screenshots would help.
5. A sample screenshot would help.
6. Unable to reproduce this. Please describe steps by steps how you do that.
Thanks!
1. Please make a screenshot about how the Contact groups look like in WinEPIM and how they look like in AEPIM after sync.
2. Why the backup couldn't be restored? Was there any error message?
3. We'd need to get a log file of such sync with couple of examples of problematic items.
4. Again, couple of screenshots would help.
5. A sample screenshot would help.
6. Unable to reproduce this. Please describe steps by steps how you do that.
Thanks!
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Re: Synchronization and errors
Please post a screenshot about how the groups look like in WinEPIM. Also, forward us the sync log file.
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Re: Synchronization and errors
5-
Contacts.
There is a small error in the address line.
The texts do not slide to the left as you type
can you watch the video
https://youtu.be/H1srFuWAKn4
Contacts.
There is a small error in the address line.
The texts do not slide to the left as you type
can you watch the video
https://youtu.be/H1srFuWAKn4
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Re: Synchronization and errors
3-
After syncing, some of the partitions that I renamed in the people section are reverting to their original state.
https://youtu.be/lnWFN6ezCuo
After syncing, some of the partitions that I renamed in the people section are reverting to their original state.
https://youtu.be/lnWFN6ezCuo
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Re: Synchronization and errors
5. Is there any real address that doesn't fit into the field?
3. Will check this one, thanks!
3. Will check this one, thanks!
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Re: Synchronization and errors
hi
5-
There are real addresses.
The field should shift to the left as you type.
What we wrote at the end is not visible.
5-
There are real addresses.
The field should shift to the left as you type.
What we wrote at the end is not visible.
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Re: Synchronization and errors
Noted, thanks.
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Re: Synchronization and errors
3-
After syncing, some of the partitions that I renamed in the people section are reverting to their original state.
https://youtu.be/lnWFN6ezCuo
You can fix this minor issue in the last update.
After syncing, some of the partitions that I renamed in the people section are reverting to their original state.
https://youtu.be/lnWFN6ezCuo
You can fix this minor issue in the last update.
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Re: Synchronization and errors
Please fill in the renamed fields with some data and check if they're reverted back after the sync.
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Re: Synchronization and errors
3-
Senkronizasyondan sonra, insanlar bölümünde yeniden adlandırdığım bölümlerin bazıları orijinal hallerine dönüyor.
https://youtu.be/lnWFN6ezCuo
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hi
I have sent a video before.
There was no change in this version.
Senkronizasyondan sonra, insanlar bölümünde yeniden adlandırdığım bölümlerin bazıları orijinal hallerine dönüyor.
https://youtu.be/lnWFN6ezCuo
--------------------------------------------------------------------------------------------------------------------------------------------------
hi
I have sent a video before.
There was no change in this version.
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Re: Synchronization and errors
How would the renamed fields look like in AEPIM? In any case, a log file from the sync shown on video could be of help. Thanks!
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Synchronization and errors
Is there any way to exclude some contacts or group of contacts from the synchronisation? There are several old contact I want to keep on PC, but it is not necessary to have them on my phone.
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Re: Synchronization and errors
Sure, just mark them as the private ones and make sure to disable an option to include private items in synchronizations in Tools->Options->Security.
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