Application crash at launch - 10.1.1
Moderators: TerryRogers, Max
Application crash at launch - 10.1.1
Intermittently, EPIM Pro crashes right after the password has been entered. This is not new to version 10.x but seems to happen more frequently.
If I just press OK everything is fine. But if I press Send (error report), EssentialPIM Pro just freezes and needs to be killed in task manager.
If I just press OK everything is fine. But if I press Send (error report), EssentialPIM Pro just freezes and needs to be killed in task manager.
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Re: Application crash at launch - 10.1.1
Next time this happens, please click on the Details button and copy paste the exception log here, we could get better idea as to why it happens then. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
Re: Application crash at launch - 10.1.1
At second launch today (now on version 10.1.2) it happened again.
Error dialog text:
Details:
Error dialog text:
Code: Select all
There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any steps necessary to reproduce the problem.
XSQLDA index out of range.
Code: Select all
------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 10-03-2022 14:26.
You may send it to the application vendor, helping him to understand what had happened.
Application title: epm.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 10.1.2 17-02-2022
------------------------------------------------------------------------------
Exception class: EIBClientError
Exception message: XSQLDA index out of range.
Exception address: 007788C4
------------------------------------------------------------------------------
Main thread ID = 18668
Exception thread ID = 18668
------------------------------------------------------------------------------
Object Logs:
14:26:17.799 SetViewMode OK
14:26:17.217 SetViewMode 6
14:26:12.459 DBOpen
------------------------------------------------------------------------------
Active Controls:
14:26:17.199 MainForm
14:26:12.930 PasswordDialog PasswordEd
14:26:12.454 MainForm
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 32659; free 17661
Display: 1920x1200 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 10-03-2022
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Re: Application crash at launch - 10.1.1
Please also forward us the SQL* log file. Click on Tools->Options->Synchronization, Browse... to get to it. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
Re: Application crash at launch - 10.1.1
Same error at first launch today - SQL log (SQL_2022_03_11_08_31_27.zip) attached:
Code: Select all
------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 11-03-2022 08:31.
You may send it to the application vendor, helping him to understand what had happened.
Application title: epm.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 10.1.2 17-02-2022
------------------------------------------------------------------------------
Exception class: EIBClientError
Exception message: XSQLDA index out of range.
Exception address: 007788C4
------------------------------------------------------------------------------
Main thread ID = 7864
Exception thread ID = 7864
------------------------------------------------------------------------------
Object Logs:
08:31:32.597 SetViewMode OK
08:31:31.965 SetViewMode 6
08:31:27.395 DBOpen
------------------------------------------------------------------------------
Active Controls:
08:31:31.950 MainForm
08:31:27.830 PasswordDialog PasswordEd
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 32659; free 25861
Display: 1920x1200 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 10-03-2022
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- SQL_2022_03_11_08_31_27.zip
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Re: Application crash at launch - 10.1.1
Thank you. Please downland and install the following custom build:
https://www.essentialpim.com/download/t ... Pro101.exe
The problem should be fixed in it. Would appreciate if confirm that.
https://www.essentialpim.com/download/t ... Pro101.exe
The problem should be fixed in it. Would appreciate if confirm that.
Android version of EssentialPIM. Keep all your data in sync!
Re: Application crash at launch - 10.1.1
Thank you very much.
This custom build have now been installed.
Please note, as this problem is intermittent, it might take a while, before I "trust" the fix, and get back.
This custom build have now been installed.
Please note, as this problem is intermittent, it might take a while, before I "trust" the fix, and get back.
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Re: Application crash at launch - 10.1.1
No problem. How has it been performing since then?
Android version of EssentialPIM. Keep all your data in sync!
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Re: Application crash at launch - 10.1.1
Good, thanks for the update.
Android version of EssentialPIM. Keep all your data in sync!
Re: Application crash at launch - 10.1.1
Now at version 10.2.1 - Still no issues.
So let's say: Problem fixed!
So let's say: Problem fixed!
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Re: Application crash at launch - 10.1.1
Good to hear, thanks for the confirmation!
Android version of EssentialPIM. Keep all your data in sync!