EPIM Syncing Key Constraint

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simplynewt
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EPIM Syncing Key Constraint

Post by simplynewt »

I am now able to log into The Cloud after a couple days of failed attempts but now I am getting the following error or alarm:

violation of PRIMARY or UNIQUE KEY constraint "PK_SYNCINFO" on table "SYNCINFO" Problematic key value is ("IDUSER" = 1, "SYNCTYPE" = 25, "IDDEVICE" = 1555140855, "IDDATABASE"=6, "IDLOCALRECORD" = 477060711)

I do hope this issue can be resolved as I love this program and would really like the ability to sync my phone and laptop information.

Thank you for the support
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Re: EPIM Syncing Key Constraint

Post by admin »

I think clearing up the EPIM Cloud sync data in File->Database Management should fix the issue. If not, please forward us the sync log file. It can be found here: Tools->Options->Synchronization, Browse... and its filename should start with "EpimCloudSync".
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