PRO activation problem

[lorymax]

I bought EPIM Pro Android a while ago.

Now I had to reinstall the app (I've always used the same google account) but it doesn't recognize the PRO version.

If I try the "update to pro" function it gives me an error and says "you already own this item"

What can I do?

Thank you

Android 7.1.1 on Samsung SM-J510FN

[lorymax]

SOLVED.

Maybe it's a bug of v.6.0.2

I downloaded and installed the apk v.5.8.7 and the PRO version was activated immediately. Then I upgraded to 6.0.2 from Google Play.

Now everything is OK.

[lbw2112]

I received this message also after having to re-install from Google Play store. I have the Beta version.

Tried removing from Beta but still getting message to upgrade to pro.


thanks,
Larry

[admin]

We are going to look into this once more before the new AEPIM version is released.

[lbw2112]

Where would I find the apk file that works for that? I can't set a password on the most recent version?

[admin]

All the legacy versions are available here: https://essentialpim.zendesk.com/hc/en- ... sentialPIM

[Arthur]

SOLVED.

Maybe it's a bug of v.6.0.2

I downloaded and installed the apk v.5.8.7 and the PRO version was activated immediately. Then I upgraded to 6.0.2 from Google Play.

Now everything is OK.

I tried doing that to solve this very same problem but it didn't fix it for me. I've been trying everything I can think of to get my device to recognise AEPIM as the PRO version for weeks, maybe months. I hope there's a fix in a newer version soon. Can't keep EPIM on my device without the password protection PRO gives.

[admin]

We're working on the problem. Thanks.

[Arthur]

Thanks admin.

[kdgdr]

Hi,
FYI, same issue here, when trying to dump old phone on Android 8.1.0 and switch to a new one on Android 12, so it must be a general issue in AEPIM 6.0.5.
So thanks for working on it, hope it gets fixed soon.

[poet-man]

So ... the procedure doesnot work, going to 'about' in menu, tripple tab on EPIM icon and fill in license-key?

[kdgdr]

Hi,

So ... the procedure doesnot work, going to 'about' in menu, tripple tab on EPIM icon and fill in license-key?

Did not know about this procedure. If I do it, it asks me for a code. Any idea what code I should enter here?
Don't think I ever received a code when purchasing AEPIM Pro, and I don't find one in my emails either ... (?)

[poet-man]

Didnot know it either. Ran over it accidentally some time ago.
So the code is the license key. Would surprise me very much if you didnot have one. As far as I know, there always is one.
If you cannot find it, adress support!

[kdgdr]

Hi,

... adress support

Thanks, will do.

[kdgdr]

Hi,

To anyone who has this issue, the following procedure solved the issue in my case - the procedure was suggested to me by support after contacting them directly:

• uninstall AEPIM 6.0.5
• download AEPIM 5.8.7 via this link: https://www.essentialpim.com/download/o ... _5.8.7.apk
• install the downloaded AEPIM 5.8.7
• start AEPIM 5.8.7. Just a few seconds later it automatically found my license and Pro-featuers became available
• update to AEPIM 6.0.5 and Pro-features remained available.

Hope it works for you too.