Appointments missing beyond certain date

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gvitservices
Posts: 3
Joined: Wed Mar 01, 2023 4:29 pm

Appointments missing beyond certain date

Post by gvitservices »

Hello, we use EssentialPIM for vehicle repairs/appointments and usually have appointments scheduled 4-8 weeks in advance. We went into the PIM program this morning and everything beyond March 1st is missing. We can see all our past appointments, but nothing beyond today, March 1st. We've went back to many previous backups and still none show anything beyond March 1st. I've tried to make sure all calendars are selected and no filters have been applied, but still no luck. Any suggestions are appreciated!
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Re: Appointments missing beyond certain date

Post by admin »

Do you sync with anything? Please also check the Trash module just in case.
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gvitservices
Posts: 3
Joined: Wed Mar 01, 2023 4:29 pm

Re: Appointments missing beyond certain date

Post by gvitservices »

Looked at trash, nothing deleted from anytime recent. No syncing is setup in the database. Appreciate the suggestions
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Re: Appointments missing beyond certain date

Post by admin »

Is that a Business or a standalone Pro version? What's the date of the very earliest backup file you managed to check? Are you absolutely sure there's no filtering options applied (please double check if you're able to see all events from all the categories, for instance)?
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gvitservices
Posts: 3
Joined: Wed Mar 01, 2023 4:29 pm

Re: Appointments missing beyond certain date

Post by gvitservices »

This is the trial version, so filtering isn't even an option. We've even gone through each day's backups as far back as a month, and none have data from March 1st on, though we don't believe March data would've been entered until about the second week in February as appointments aren't usually scheduled out farther than 2-3 weeks.

We may end up just trying to re-add as many appointments as we can remember, but just thought I'd take a shot in the dark to see if there was some recent update that was pushed out over the last couple days that may have caused this.
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Re: Appointments missing beyond certain date

Post by admin »

This looks very odd as even if something happened with the events in the working copy of the database, they should have been stored at least in the backup copies. BTW a trial version should not be limiting you regarding availability of the options (there's only a time limit).

The latest version dates back to February 2-nd, 2023 and there were no additional updates since then.
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