Accidental Double space in search box causes Error

[VictorParkerPIM]

Win11 Pro Ver. 23H2 (OS Build 22631.3296) 64-bit, 32GB Ram, 500gb M.2 SSD, 4Km, EPIMPro Life 11.8.4

There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any steps necessary to reproduce the problem.

Access violation at address 00D4FF95 in module 'EssentialPIM.exe'. Read of address 00000000.

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CUT

[admin]

We haven't been able to reproduce the issue on our end so far. Could you provide a list of steps that may help us identify the problem? Also, please refrain from posting the complete error logs here; it's better to use the "Send" option when they appear.

[kb5cth]

Admin,

As an aside...I've never been able to use the error "send" option as it wants to email a report, but my email program, EPIM, is locked up with the error. Is there an alternative to "Send"?

Bill L

[VictorParkerPIM]

[admin]

kb5cth, You can copy the error log and paste all the information into an email, then forward it to our customer support team for further assistance.

VictorParkerPIM, which module and view is that? Will you be able to reproduce the problem on a new test database?

[aurio]

I can reproduce it but not every time I try. Maybe 50% I see the error

[VictorParkerPIM]

New database didn't change anything and the problem is there on all modules and all views, 100% of the time.

Win11 Pro Ver. 23H2 (OS Build 22631.3296) 64-bit, 32GB Ram, 500gb M.2 SSD, 4Km, EPIMPro Life 11.8.4

[admin]

Thank you, we will investigate the issue.