12.0.1| Cant open Notes

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daho2018
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12.0.1| Cant open Notes

Post by daho2018 »

When I try to open a note, I get an error message.

Code: Select all

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 18.06.2024 08:59.
You may send it to the application vendor, helping him to understand what had happened.
 Application title: prisma.epim - EssentialPIM Pro
 Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
 Application: EssentialPIM Pro 12.0.1  10.06.2024
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 0117A7FE in module 'EssentialPIM.exe'. Read of address 000003C4.
Exception address: 0117A7FE
------------------------------------------------------------------------------
Main thread ID = 3124
Exception thread ID = 3124
------------------------------------------------------------------------------
Object Logs:
08:58:56.400  SetViewMode OK
08:58:55.233  SetViewMode 3
08:58:31.523  DBSave OK
08:58:31.516  DBSave
08:57:31.528  DBSave OK
08:57:31.521  DBSave
08:56:36.123  DBOpen OK
08:56:34.183  SetViewMode OK
08:56:32.788  SetViewMode 2
08:56:32.006  DBOpen
------------------------------------------------------------------------------
Active Controls:
08:59:02.060  MainForm FormPan FormPan2 NotesForm TreesPan Notes2Pan NotesVT
08:58:56.782  MainForm
08:58:40.081  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosVT
08:58:38.087  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT DateTimeFrame TimeDTP
08:58:35.580  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT DateTimeFrame DateDTP
08:58:34.578  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT DateTimeFrame EnableCB
08:58:31.062  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT DateTimeFrame TimeDTP
08:58:29.065  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT DateTimeFrame DateDTP
08:58:27.073  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT DateTimeFrame EnableCB
08:58:21.570  MainForm FormPan FormPan2 ToDosForm ToDosPan ToDosAddNewVT TEdit
------------------------------------------------------------------------------
Exception stack
Stack list, generated 18.06.2024 08:59
(00D797FE) [0117A7FE]
(00D79884) [0117A884]
(00D64DBE) [01165DBE]
(000C7655) [004C8655]
(000C7880) [004C8880]
(000C7B31) [004C8B31]
(000C7A9F) [004C8A9F]
(000D2641) [004D3641]
(0052D147) [0092E147]
(000C7B31) [004C8B31]
(000C7A9F) [004C8A9F]
(000D2641) [004D3641]
(000C7917) [004C8917]
(000C7B31) [004C8B31]
(000C7A70) [004C8A70]
(000D2641) [004D3641]
(002221B5) [006231B5]
(000C89C3) [004C99C3]
(000C2B22) [004C3B22]
(000B827B) [004B927B]
(000B9A5B) [004BAA5B]
(000B9AE9) [004BAAE9]
(002219A6) [006229A6]
(00B393E2) [00F3A3E2]
(01156136) [01557136]
(01156436) [01557436]
(00D40B09) [01141B09]
(00D3EAA0) [0113FAA0]
------------------------------------------------------------------------------
Memory: 8046; free 256
Display: 1920x1080 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 18.06.2024
admin
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Re: 12.0.1| Cant open Notes

Post by admin »

Does this happen with only one particular note?
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daho2018
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Re: 12.0.1| Cant open Notes

Post by daho2018 »

No, the error occurs when opening each note.
admin
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Re: 12.0.1| Cant open Notes

Post by admin »

Did it start happening with EPIM 12.0.1 only? Have you tried to sync your database to the new one using EPIM Synchronizer?
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daho2018
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Re: 12.0.1| Cant open Notes

Post by daho2018 »

Yes, I have only noticed this behavior since 12.0.1. No, I haven't done a sync yet -> I'll try it now.
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Re: 12.0.1| Cant open Notes

Post by admin »

Please redownload and reinstall EPIM, that should fix the issue. Thanks!
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daho2018
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Re: 12.0.1| Cant open Notes

Post by daho2018 »

Just reinstalled and it works again, thank you very much :-)
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