v12.1.4 can’t start up.

[sunniar]

After double clicking, nothing shows up.No epim, no warnings, even if I delete some DLLs.
Os: win10 x64 with latest updates, epim portable.

[sunniar]

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-03-05T06:59:21.3802164Z" />
<EventRecordID>460136</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-DUNOPR8</Computer>
<Security />
</System>
- <EventData>
<Data>EssentialPIM.exe</Data>
<Data>12.1.4.1034</Data>
<Data>67c56fd1</Data>
<Data>EssentialPIM.exe</Data>
<Data>12.1.4.1034</Data>
<Data>67c56fd1</Data>
<Data>c0000005</Data>
<Data>0000feb2</Data>
<Data>1804</Data>
<Data>01db8d9c1dfe6f51</Data>
<Data>D:\Program Files\EssentialPim\EssentialPIM.exe</Data>
<Data>D:\Program Files\EssentialPim\EssentialPIM.exe</Data>
<Data>d0f408a7-cedf-4c2e-bd5e-4c64facb8ea4</Data>
<Data />
<Data />
</EventData>
</Event>

[jossmer]

I am having the same issue as user above

[admin]

jossmer, what's your Windows version? Are you running the portable or installable version?

sunniar, will installing the portable version in another folder make any changes?

[jossmer]

Hi admin I am running Windows 11 Pro. Version 23H2: OS Build 22631.4830: Windows Feature Experience Pack 1000.22700.1067.0 And it is installable version of Essentila PIM Pro

[admin]

jossmer, thanks. Were you updating to version 12.1.4 from the previous 12.1.3 version of EPIM?

[jossmer]

Yes I was updating to version 12.3.4 from the previous version 12.1.3 when things went a bit wrong.

[admin]

Please try reinstalling EssentialPIM 12.1.4 as a portable version in a completely new folder to see if that resolves the issue. Let us know the outcome. Thanks!

[sunniar]

Please try reinstalling EssentialPIM 12.1.4 as a portable version in a completely new folder to see if that resolves the issue. Let us know the outcome. Thanks!

It doesn't work.
I also tried installing in sandbox, no help.
The essentialpimfree.exe doesn’t work either.
Deleting epimlic.dll and other DLL files ggoes no warning or error message.

[admin]

The essentialpimfree.exe doesn’t work either.

Will it work if you first delete the EssentialPIM.exe file and then try launching EssentialPIM_Free.exe?

[jossmer]

Please try reinstalling EssentialPIM 12.1.4 as a portable version in a completely new folder to see if that resolves the issue. Let us know the outcome. Thanks!

I have not tried this yet. But support messaged with this: I did this and there was no change. Still not working. But, it may work for someone else with this issue.
EDIT I have now tried out your suggestion Admin. Saddly, it did not work.


Anton Soluyanov (Astonsoft)

Mar 5, 2025, 13:50 GMT+2
Hello,

Close EPIM (or make sure that no essentialpi.exe process is running) and delete EPIM.ini file from here:
C:\Users\User_name\AppData\Roaming\EssentialPIM\
Then run EPIM. Will it help?


Regards,
Anton
Astonsoft, Ltd

[sunniar]

The essentialpimfree.exe doesn’t work either.

Will it work if you first delete the EssentialPIM.exe file and then try launching EssentialPIM_Free.exe?

Sadly no.
Deleting EPIM.ini way does not work either.

[admin]

This issue should be fixed in build 1035, which is now available on the download page: https://www.essentialpim.com/download-free. Please download and reinstall it, then let us know if you can start EPIM normally now. Thank you for your patience and we apologize for any inconvenience this may have caused.

[sunniar]

This issue should be fixed in build 1035, which is now available on the download page: https://www.essentialpim.com/download-free. Please download and reinstall it, then let us know if you can start EPIM normally now. Thank you for your patience and we apologize for any inconvenience this may have caused.

Cheers,the issue has been fixed in Build 1035. Thanks for the your work.