Sales policy

Upgrades

By becoming a registered user you can use the EssentialPIM Pro version you purchased forever. In addition, you are entitled to free updates for one year from your purchase date.

Refunds

We have made our returns policy as simple as possible so that you will come back and shop with us again and again. We are so confident that you'll be satisfied with your software purchase, that we offer a 30-day money-back guarantee.

If at any time during the first 30 days of using the software you have purchased you find that the product does not meet or live up to your needs, feel free to contact us at epimsales@essentialpim.com and request a refund.

When requesting a refund, please provide the following information:

•Your full name

•Order ID number

•Date of purchase

•Brief reason for dissatisfaction

All refunds for credit will be issued to the credit card account that appears on the original order. All returns are subject to approval by our customer service department.