General

Q: How to make EPIM to start with another module?  

A: If you disable "Start with EPIM Today" under Tools -> Options -> EPIM Today than EPIM will start with the last used module.  

Q: How to find my database file?  

A: EPIM stores all data in .epim database files. The default paths for EPIM databases are:

C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP

C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8

You can find path to your file at the top of EPIM window or under File -> Database Management.

Q: I've downloaded your EPIM but the installer would not work. What should I do?  

A: This is because of incomplete download. Try to redownload installation file again. If it still tells that file is corrupted than most probably your browser or provider cached file and every time you are trying to re-download it gives you cashed incomplete file again. Try to clear browser cache or download with another browser or any download manager.

Q: Will my data preserve if I'll upgrade my EPIM Free to Pro?  

A: Yes, but you'll need to open (File -> Open) your old base in Pro version manually. The default paths for EPIM Free databases are:

C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP

C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8

You can find path to your file at the top of EPIM window or under File -> Database Management.

Q: Is it possible to run EPIM on Mac OS (Linux)?

A: Unfortunately no. Only Windows version available for now.

Q: I want to install EPIM to my smartphone. What version should I buy?  

A: Desktop EPIM version runs on Windows desktop only and syncs with Windows Mobile, Android, iOS and Palm devices. Add synchronization under "File -> Add Synchronization". We also have Android and iOS versions.

Q: How can I access .epim database directly?  

A: EPIM uses Firebird database engine. You can access database directly using any Firebird database manager. For example: http://www.mitec.cz/ibq.html Please note that you should understand how to work with database, otherwise data will be lost.

Q: My database size is much larger then backup file size. Does backup stores all my data?  

A: Don't worry all your data is stored in backup. It is compressed.

Q: I have bought other computer but now I want to transfer all my EPIM program and data to this new computer - can you explain to me how to do this?  

A: You should install EPIM to a new computer. Then you need to transfer your database and open it in the new EPIM (File -> Open). You can always download EPIM installation file from our site: http://www.essentialpim.com

Q: How can I transfer data to EPIM from another PIM?  

A: Data can be transferred via supported by EPIM formats only. You can find all supported formats in File -> Import menus.

Q: How to sort records by...  

A: All EPIM items can be sorted by any field. Click on a field caption in order to sort by it. Holding Ctrl button allows sorting by several fields.

Q: Is there a way to export in one file all EPIM settings?  

A: Yes, all settings are stored in EPIM.ini file which is stored here: C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8. Portable version stores this file in its program  

Q: How to change/remove database password?  

A: Do the following to remove or change password: 1. Go to File -> Password protection 2. Enter your password and press OK 3. Press Clear or enter new password in appeared dialog  

Q: EssentialPIM can not open database from a shared disk  

A: EPIM Free can't open database file over the network. You need EPIM Pro or EPIM Pro Network (if you want to share file with several users) for this.

Q: I've forgotten my database password. How can I recover it?  

A: Unfortunately it's not possible to recover database password.

Q: How to print Calendar in color?  

A: This feature is not available in Free version.

Q: After upgrade, will my data be preserved?

A: Yes, your data is stored in *.epim file and will be automatically converted to the new version format.

Q: How do I restore Backups?

A: Backups are just *.epim files, named "file name_backup_year_month_day_time". They can be opened from within EPIM using File -> Open menu.

Q: This morning I've opened PIM and all my entries disappeared. What do I do now?

A: Most probably EPIM "forgot" the path to your base because of some failure. Try to look for your base in the most recent files list in the File menu. Or try to locate and open (File -> Open) your base manually. EPIM stores all data in .epim database files. The default paths for EPIM databases are:

C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP

C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8

If you can't find it anyway than try to search *.epim files on your computer.

Q: Can I request a feature?

A: Yes, of course. We try to really attentively listen to the users - that's how EssentialPIM is being developed. Please post your request on our Support Forum.

Q: Can I help make EssentialPIM better?

A: Yes, you can translate EssentialPIM into your native language or suggest a feature.

Q: EPIM became very slow. How to boost performance?

A: First, empty trash and run optimization under "File -> Database management".

If it doesn't help then create a new database under "File -> New -> EPIM Data File" and save it. Then sync it with your file using EPIM Synchronizer tool which could be downloaded from our site - http://www.essentialpim.com/get-epim

Then open newly synced file under "File -> Open"

Q: I have created a password, but how can I change my password?

A: You need to go to File -> Password protection, erase asterisks and enter your new password.

Q: Password protection or Optimization option is not active

A: EPIM can't utilize database management tools while mail send/receive processes are active. Disable "Check mail on start" option and restart EPIM. Password protection and Optimization options will be active then.

Q: How to delete/archive old records from database?

A: We have a special tool for this - EPIM Archiver/DupeRemover. It can delete or archive items older then particular date. Tool available from our download page - http://www.essentialpim.com/get-epim