Ordering and upgrade problems

Q: How can I get an invoice for my order?  

A: You can always get an invoice here: https://www.regnow.com/order_lookup.html

Q: I have not received my CD.  Has it been shipped?  

A: Receiving a CD might take some time - up to a month, please be patient. In case you do not get it after a month, please contact us.

Q: I ordered EssentialPIM recently but didn't receive my license key.  

A: The key is sent automatically upon receipt of payment. This means that if you paid by card you should receive your license within minutes. For some products, an automatic message is sent, saying that the key will be sent within two working days. In case you do not get it after a few days, please contact us.

Q: I get a "Cannot write key information" error when trying to enter my key.  What’s wrong?  

A: This happens on some portable versions when the user wants to apply a new license key. Prior to applying the new code, exit EPIM, erase the "EssentialPIM.ini" file in the EPIM installation directory and re-start EPIM. It will accept key.

Q: What's your upgrade policy for EssentialPIM?

A: By becoming a registered user you can use the EssentialPIM version you purchased forever. In addition, you are entitled to free updates for one year from your date of purchase.

Q: My license expired after upgrade. Why?

A: According to our upgrade policy, a regular license allows upgrading for one year after the purchase date. This message means your free upgrades period is over. Now you need to order an upgrade (it costs 50% of full license price). Or you can go back to the previous version. If you are not sure what version you are entitled to then forward your order ID or email used for ordering to Support.