Network

Q: We've ordered additional Network license(s) but we can't access to database. It says that we need network license. What to do?  

A: Send us all your order ID's we'll send you a proper key then.

Q: I am trying to log into the program, but it only lets me login with the SYSDBA. How can I login with another user name?  

A: You should create user account(s) to login under another user. Here are the steps: 1. Login as SYSDBA. 2. Go to Tools -> Users. 3. Create an account(s) you need.  

Q: Is there a manual or installation instructions for EssentialPIM Pro Network available?  

A: Here goes the link to video tutorial about establishing network connection: http://www.essentialpim.com/?r=support&pr=tutor It should help you. If you'll encounter problems anyway let us know on which step you have problem. You can also refer to Networking topic of this manual.

Q: When I’m trying to open database I get this error message: “You need network license to connect to EPIM server”  

A: You’ve exceeded amount of simultaneously connected users to database. Regular EPIM Pro version allows one user connection over the network. For more connections you'll need network licenses. The number of licenses should equal the number of user installations in your EssentialPIM Network. I.e. if you have 10 installations, you need to purchase 10 licenses. Note, only EPIM installations need license, server can run without EPIM installation.

Q: I’ve purchased Network license for each workstation, firebird is running on the server but when I’m trying to connect to database this message appear: “You need network license to connect to EPIM server”  

A: Make sure that exceeding EPIM copy is not connected to database. Possible someone run EPIM client twice. Check hidden items in system trays on each workstation.

Q: I can not connect to my database over the Network.  

A: Most probably firewall is to blame. Following ports need to be open to allow EPIM Clients to communicate to the server:

- on Server machine for fbserver.exe:

      - incoming: 3050 and 3051

      - outgoing : whole range (fbserver uses random range of ports to communicate events)

- on Client machine for EssentialPIM.exe:

      - incoming: whole range

      - outgoing: 3050 and 3051

Q: EPIM is slow over the Network  

A: If your Network is fine, please make sure that the database is not being copied by some backup applications (or Windows built-in tools) while Network users connect to it.