Ordering and upgrade problems

Q: How can I get an invoice for my order?  

A: You can always get an invoice here: https://www.regnow.com/order_lookup.html

Q: Still not received my CD, has it been shipped?  

A: Receiving a CD might take some time - up to a month, please be patient. In case you do not get it after a month, please contact us.

Q: I've ordered EssentialPIM recently but didn't received my license key.  

A: The key is sent automatically upon funds receipt. It means that if you paid by card you should receive your license within minutes. For some products, automatic message is sent, saying that the key will be sent within 2 working days. In case you do not get it after few days, please contact us.

Q: "Cannot write key information" error when trying to enter key?  

A: This happens on some portable versions when user wants to apply new license key. Prior to applying new code, exit EPIM, erase "EssentialPIM.ini" file which is in EPIM installation directory. Start EPIM. It will accept key.

Q: What's your upgrade policy for EssentialPIM Pro?

A: By becoming a registered user you can use EssentialPIM Pro version you purchased forever. In addition, you are entitled to free updates for one year starting from your purchase date.

Q: License expired after upgrade. Why?

A: According to our upgrade policy regular licence allows to upgrade for one year after purchase date. If you got this message then it means your free upgrades period has over. Now you need to order an upgrade (it costs 50% of full license price) - http://www.essentialpim.com/buy. Or you can back to previous version - http://www.essentialpim.com/vv/. If you are not sure what version you entitled for then forward your order ID or email used for ordering to support.