General

Q: How to make EPIM to start with another module?  

A: If you'll disable "Start with EPIM Today" in Tools -> Options -> EPIM Today than EPIM will start with the last used module.

Q: How to find my database file?  

A: EPIM stores all data in .epim database files. The default paths for EPIM databases are:

C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP

C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8

If you can't find it anyway than try to search *.epim files on your computer.

Q: I've tried your Free version and then purchased Pro but all my data was lost after installation. How to recover it?  

A: EPIM stores all data in .epim database files. You only need to open (File -> Open) your old base in EPIM Pro version.

The default paths for EPIM Free databases are:

C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP

C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista and Seven

If you can't find it anyway than try to search *.epim files on your computer.

Q: I've downloaded your EPIM but the installer would not work. What should I do?  

A: This is because of incomplete download. Try to redownload instalation file again. If it still tells that file is corrupted than most probably your browser or provider cached file and every time you try to re-download it gives you cashed incomplete file again. Try to clear browser cache or download with any download manager.

Q: Will my data preserve if I'll upgrade my EPIM Free to Pro?  

A: Yes, but you'll need to open (File -> Open) your old base in Pro version manually. The default paths for EPIM Free databases are:

C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP

C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8

If you can't find it anyway than try to search *.epim files on your computer.

Note, if you upgrading from Pro trial to paid version then no need to do something. EPIM will pick up file automatically.

Q: Is it possible to run EPIM on Mac OS (Linux)?  

A: Unfortunately no. Only Windows version available for now.

Q: I want to install EPIM to my smartphone. What version should I buy?  

A: Regular EPIM Pro version runs on Windows desktop only and syncs with Windows Mobile, Android, iOS and Palm devices. Add synchronization under "File -> Add Synchronization". We also have Android version with To Do, Passwords and Notes module. It's available on Google Play

Q: How can I access .epim database directly?  

A: EPIM uses Firebird database engine. You can access database directly using any Firebird database manager. For example: http://www.mitec.cz/ibq.html Please note that you should understand how to work with database, otherwise data will be lost. Default l

Q: My database size is 1,5Mb but backup file size is 350kb? Does backup stores all my data?  

A: Don't worry all your data is stored in backup. It is compressed.

Q: I have bought other computer but now I want to transfer all my EPIM program and data to this new computer - can you explain to me how to do this?  

A: You should install EPIM to a new computer and register it with your license name and key. Then you should transfer your database and open it in EPIM (File -> Open). You can always download EPIM installation file from our site: http://www.essentialpim.com

Q: How can I transfer data to EPIM from another PIM?  

A: Data could be transferred via supported by EPIM formats only. You can find all supported formats in File -> Import menus.

Q: How to sort records by...  

A: All EPIM items could be sorted by any field. Click on field caption in order to sort by it. Holding Ctrl button will allow to sort by several fields.

Q: Is there a way to export in one file all EPIM settings?  

A: Yes, all settings are stored in EPIM.ini file which is stored here: C:\Documents and Settings\User Name\Application Data\EssentialPIM - for XP C:\Users\User_name\AppData\Roaming\EssentialPIM - for Vista, 7 and 8. Portable version stores this file in its program

Q: I purchased the EssentialPIM Pro and I would like to know whether after one year, will I have to buy a new license?

A: You'll need to renew your license for 50% of its cost in order to receive further upgrades for additional year. If you won't want to sign up for further upgrades then you'll be able to use your current (for that moment) version for a lifetime.

Q: Can I install EPIM to my notebook and on my PC?  

A: Yes, license agreement allows you to install EPIM on two computers belonging to you (desktop and notebook).

Q: How to change/remove database password?  

A: Do the following to remove or change password: 1. Go to File -> Password protection 2. Enter your password and press OK 3. Press Clear or enter new password in appeared dialog

Q: EssentialPIM can not open database from a shared disk  

A: EPIM Pro can't open database file over the network directly. It connects via Firebird server. Regular EPIM Pro version allows one user connection to database. Please refer to Networking topic for more details.

Q: Is it possible to host EPIM database online?  

A: Yes, absolutely. You need "Firebird database hosting". Just one example: http://www.techsol-host.com/firebird.php You will be able to connect to your database from anywhere.

Q: I've forgotten my database password. How can I recover it?  

A: Unfortunately it's not possible to recover database password.

Q: How to print Calendar in color?  

A: You should enable corresponding option it Print options dialog (File -> Print). Note, this feature is available in Pro version only.

Q: After upgrade, will my data be preserved?

A: Yes, your data is stored in *.epim file and will be automatically converted to the new version format.

Q: How do I restore Backups?

A: Backups are just *.epim files, named "file name_backup_year_month_day_time". They can be opened from within EPIM using File -> Open menu.

Q: This morning I opened PIM and all my entries had disappeared. What do I do now?

A: Please search your computer for *.epim files, most probably you have opened a wrong *.epim file or created a new one, empty.

Q: Do I need to purchase the extended download service?

A: No you do not. You will always have full access to the latest releases. If you lose your registered version by for example, reformatting your hard drive, you can always visit the Download section on the web site and get the latest release there free of charge. Once the program is downloaded, simply register it with your license details.

In order to safely remove extended download service from the cart (upon purchasing) click on the corresponding checkbox and then click the "Update" button on the order form.

Q: Can I request a feature?

A: Yes, of course. We try to really attentively listen to the users- that's how EssentialPIM is being developed. Please post your request here: Online Support Forum -> Suggestions.

Q: Is EssentialPIM Pro translated to ... language?

A: For a current list of translations, please check here. If you do not see EssentialPIM translated to your language - please feel free to do it, it is really easy. Just visit the Translators' Page.

Q: Can I help make EssentialPIM Pro better?

A: Yes, you can translate EssentialPIM Pro into your native language or suggest a feature.

Q: In the database manager window is a function to check for invalid file links in the database, does this only apply to attachments or does it also  check for invalid links in notes?

A: It applies to attachments only.

Q: EPIM became very slow. How to boost performance?

A: First, empty trash and run optimization under "File -> Database management".

If it won't help then create a new database under "File -> New -> EPIM Data File" and save it. Then sync it with your file using EPIM Synchronizer tool which could be downloaded from our site - http://www.essentialpim.com/get-epim Then open newly synced file under "File -> Open"

Q: I have created a password, but how can I change my password?

A: You need to go to File -> Password protection, erase asterisks and enter your new password.

Q: Password protection or Optimization option is not active

A: EPIM can't utilize database management tools while mail send/receive processes are active. Disable "Check mail on start" option and restart EPIM. Password protection and Optimization options will be active then.

Q: How to delete/archive old records from database?

A: We have a special tool for this - EPIM Archiver/DupeRemover. It can delete or archive items older then particular date. Tool available from our download page - http://www.essentialpim.com/get-epim