Astonsoft strives to provide its customers with the very best quality solutions. We are aware that client environments vary, some more than others, and we expect that assistance with installation and usability issues may be needed from time to time. If you ever have any technical problems or questions, our technical support team is standing by, ready to assist you 24 hours a day, seven days a week.

Note: Licensed customers and registered EssentialPIM Pro users always receive priority support on their inquiries.

Support Form

When writing, be sure to include all relevant information so we may help you as quickly as possible.

Please include:

  • The EssentialPIM version number
  • A description of the problem, with as much information as possible
  • Your registered email address or order ID number

Other Support Options

Before contacting us, we recommend that you take a look at the following support options:

  • Community Forum

    Assistance is offered from our team members as well as from expert users from the forum.

  • Searchable Knowledgebase

    Contains a number of answers to the most frequently asked questions from our users.

  • Online Documentation

    Explicitly covers all the features and aspects of working with the program.