Troubleshooting iOS Synchronization

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If you want to start synchronization, but instead see this screen on iOS EPIM:

 

nc

 

Make sure:

 

You have read "Setting up iOS EPIM synchronization"

iTunes is installed on the PC

You use the latest Windows EPIM version (check Help-> Check For New version) 

Windows EssentialPIM is on "Pairing Device" step (if not paired previously. If paired, Windows EPIM needs to be running without Wizard)

You use Common Network between iOS device and PC (same network)

Firewall allows connections over port 21108 (default), or change it in PC EPIM Wizard

If you are sure all of this is done, but still no go, please email support with screenshots of Windows EPIM and iOS EPIM.